Effective Date: [07/19/2025 Entity: SQND CITY LLC (“SQND,” “we,” “us,” or “our”) Website: SQND.co

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1. Shipping Policy

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Order Processing

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• Orders are processed within 1–2 business days (excluding weekends and holidays).

• Orders placed after 3 PM CST may be processed the next business day.

• A shipping confirmation with tracking details will be sent once your order ships.

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US Domestic Shipping

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• Standard Shipping: Delivery in 3–7 business days. Cost calculated at checkout.

• Expedited Shipping: Delivery in 2–3 business days. Additional fee applies.

• Express Shipping: Delivery in 1–2 business days. Premium rate applies.

• Free standard shipping may be offered during promotional periods or for qualifying orders

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International Shipping

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• We ship globally to select countries.

• You are responsible for customs duties and import fees charged by your country.

• Delivery times vary by location and customs clearance.

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Tracking & Delivery

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• All orders include carrier tracking.

• Contact support@sqnd.co if your package is delayed or lost.

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Shipping Restrictions

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• We do not ship to P.O. Boxes, APO/FPO addresses, or embargoed regions.

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2. Return & Warranty Policy

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Returns & Exchanges

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• Full Refund: Available within 5 days for unworn items in intact packaging. Refund issued to the original payment method.

• Store Credit: Available within 10 days for unworn items in intact packaging. Refund issued as SQND store credit.

• Restocking Fee: A 25% deduction applies to any return missing packaging or accessories.

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Requirements:

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• Watches must be unworn and unmodified.

• Items must be returned within 14 days of initiating a request.

• Customized or factory-altered watches are non-refundable.

• Demo or pre-owned units are not eligible for return or exchange.

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Final Sale & Open Box

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• Final Sale Items: Not returnable but covered by our 2-year warranty.

• Open Box Units: Eligible for full refund, credit, and warranty coverage under standard conditions.

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Holiday & Gift Returns

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• Need more time around the holidays? Email support@sqnd.co to request a flexible return window.

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Limited Warranty

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What’s Covered

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• All SQND watches are covered for 2 years from purchase.

• Coverage includes:

  • Mechanical or crystal defects

  • Movement and casing issues

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What’s Not Covered

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• Scratches from wear

• Water damage due to misuse

• Strap alterations

• Unauthorized repairs

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Timelines: Refunds are typically processed within 5–7 business days after receiving the returned item.

To start a claim, email warranty@sqnd.co with your order number and photos.

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3. Customer Satisfaction Guarantee

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We’re committed to more than just craftsmanship — we’re committed to you.

At SQND CITY LLC, your satisfaction is a core part of our brand promise. Whether you’re asking about shipping, seeking a return, or making a warranty claim, our goal is to listen, support, and work with you toward a solution. If something’s not right, tell us. We’ll take every request seriously, and every customer personally.

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Reach us at support@sqnd.co with your order details and a clear description of your concern. We'll respond within 2 business days with next steps, and we won’t stop until you feel taken care of.

We don’t just keep time — we honor it.

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Legal Disclaimer

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• All content, services, and policies provided by SQND CITY LLC are offered “as is” and “as available,” without warranties of any kind — express or implied — including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

• While we strive for accuracy and reliability, we do not guarantee uninterrupted access, error-free functionality, or that our materials will meet every user’s expectations.

• SQND CITY LLC shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, services, or website.

• This includes — but is not limited to — delays, data loss, or service interruptions caused by third-party providers, shipping carriers, or technological failures beyond our control.

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By using our site or purchasing our products, you acknowledge and accept these limitations.

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📞 Contact Summary

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• Support Email: support@sqnd.co

• Warranty Claims: warranty@sqnd.co

• Response Time: Within 2 business days

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Policy Review Date: 7/19/25 Version: 1.0